Returns & Exchanges

HOW TO RETURN A PRODUCT

  • Sign in to your fabones Account, select My Orders.
  • Select the order you wish to return and click on the Manage Order button.
  • Click on Return Items.
  • Fill in the Return Form. The available return options (drop-off) will be displayed in this form.
  • Pack your Fabones parcel securely, with the product in the original and undamaged manufacturer’s packaging as delivered to you and secure the Return Label on top of the return package.
  • If you are located in Dhaka city, then you will be able to avail drop off facility from specific areas. If you are located outside Dhaka, we have customer return drop off points in different locations where you can drop your return product.
  • check both Inside and Outside Locations: ………………..
  • Also, you can book the product in below address and send it through Sundarban Courier Service –
    Ref:……………..
    fabones (fabones.com)
    Address: ……………………….

CONDITIONS FOR RETURN

  1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
  2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
  3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Fabones packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.

RETURN POLICY

  1. If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
  2. Please note that some products are not eligible for a return if the product is “No longer needed”

FASHION:

FabonesMall items: 14 Days; Return and refund/replacement. No questions asked.

Non-FabonesMall items: 7 Days; Return and refund/replacement. No questions asked

HEALTH & BEUTY

  • FabonesMall items: 14 Days; Return and refund/replacement.
  • Non-FabonesMall items: 7 Days; Return and refund/replacement.
  • Not eligible for return if the item is “No longer needed”
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
  • For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:

Please note that this policy does not apply to Fabones Global products.

Payment Method Refund Option Refund Time
All Refund Voucher 1-2 working days
Debit or Credit Card Debit or Credit Card Payment Reversal 9-10 working days
bKash Bank Deposit / Mobile Payment Reversal 7 working days
Cash on Delivery (COD) Bank Deposit 4-5 working days
Fabones Voucher Refund Voucher 1-2 working days

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